MVD accepts orders via the following methods:
Customers must be in good credit standing for orders to be accepted.
MVD's order entry system automatically backorders any item not in stock. Customers must specify if a PO should not be backordered.
MVD ships all orders from its warehouse in Pottstown, PA. Pottstown is located about 25 miles Northwest of Philadelphia.
MVD'S primary domestic carrier is UPS. Contact your MVD rep for other shipping options. MVD will ship internationally.
Customer pays the cost of freight.
There is no handling charge on most orders. Orders under 10 pieces may be subject to a $5.00 handling charge.
MVD includes a packing slip with each shipment. An invoice, which includes the total amount with freight charges, is mailed separately. For EDI customers, an invoice is transmitted electronically.
For COD and credit card customers, an invoice is included in the shipment
Customers who are on terms will receive a monthly statement listing all open items on their account. For questions regarding payables, please contact Dave Bruno at 1-800-888-0486 ext 120.
Shortages or mis-shipments must be reported within 24 hours of receipt in order to receive full credit. Please report any shortages or mis-shipments to your sales representative or customer service immediately.
MVD offers the following terms of sale:
All payments should be mailed to:
Music Video Distributors
203 Windsor Rd
Pottstown, PA 19464
Please note, if your account is not in good standing, advertising and returns may not be authorized until the account is current.
All returns must be approved and be accompanied with a valid Return Authorization number (RA#).
Returns must be submitted in writing and should include the: artist, title, MVD part number or UPC code, and quantity.
Complete return instructions will accompany the RA.
MVD offers the following returns privileges:
MUSIC VIDEO DISTRIBUTORS
203 Windsor Rd
Pottstown PA 19464