Terms of Business

Orders/PO's

MVD accepts orders via the following methods:

  1. Verbally - Sales and customer service staff can take your order via our local 610-650-8200 or toll-free 800-888-0486 number
  2. Fax - Purchase orders may be faxed to 888-536-7998
  3. Internet - Orders may be placed via this secure website. Customers must obtain a username and password before use.
  4. EDI - MVD accepts purchase orders via EDI (Electronic Data Interchange). Contact Ryan Merrick for more information in utilizing this service at 1-800-888-0486 ext. 121
  5. Mail - Orders are accepted via email or US mail

Customers must be in good credit standing for orders to be accepted.

Backorders

MVD's order entry system automatically backorders any item not in stock. Customers must specify if a PO should not be backordered.

Shipping

MVD ships all orders from its warehouse in Pottstown, PA. Pottstown is located about 25 miles Northwest of Philadelphia.

MVD'S primary domestic carrier is UPS. Contact your MVD rep for other shipping options. MVD will ship internationally.

Customer pays the cost of freight.

There is no handling charge on most orders. Orders under 10 pieces may be subject to a $5.00 handling charge.

Invoices/Statements

MVD includes a packing slip with each shipment. An invoice, which includes the total amount with freight charges, is mailed separately. For EDI customers, an invoice is transmitted electronically.

For COD and credit card customers, an invoice is included in the shipment

Customers who are on terms will receive a monthly statement listing all open items on their account. For questions regarding payables, please contact Dave Bruno at 1-800-888-0486 ext 120.

Shortages or mis-shipments must be reported within 24 hours of receipt in order to receive full credit. Please report any shortages or mis-shipments to your sales representative or customer service immediately.

Payment

MVD offers the following terms of sale:

  1. Credit card & PayPal - there is a 3% surcharge for all credit card & PayPal orders
  2. COD secured
  3. COD company check
  4. Terms - with approved credit MVD can offer its customers a variety of payment terms to suit their needs. Please contact Dave Bruno for further information
  5. Pre-payment

All payments should be mailed to:

Music Video Distributors
203 Windsor Rd
Pottstown, PA 19464

Please note, if your account is not in good standing, advertising and returns may not be authorized until the account is current.

Returns

All returns must be approved and be accompanied with a valid Return Authorization number (RA#).

Returns must be submitted in writing and should include the: artist, title, MVD part number or UPC code, and quantity.

Complete return instructions will accompany the RA.

MVD offers the following returns privileges:

  1. New releases - MVD guarantees all orders placed by prebook date 100%
  2. Catalog and restock orders - 20% of quarterly purchases; returns above this limit are subject to a 10% penalty.
  3. Defective merchandise - 100%
  4. Damaged, discontinued, and non-saleable merchandise is not returnable. Claims for damaged merchandise must be filed with your shipper.
  5. All return merchandise must have been purchased from MVD. Any unauthorized or non-MVD merchandise may be returned to the customer at the customer's expense.
  6. Any discontinued or cutout merchandise will be credited at MVD's current selling price.
  7. Returns used to pay late invoices, partially or fully, are subject to a 10% return penalty.
  8. Merchandise returned in non-saleable condition may be returned to the customer or be subject to a 2% restocking fee.
  9. When a title is discontinued - there is a 180 day window to return the merchandise from the date of the notice.
  10. Returns should be sent via insured carrier to:

RETURNS DEPT
MUSIC VIDEO DISTRIBUTORS
203 Windsor Rd
Pottstown PA 19464